HELLO!

Process & Approach

Skills & Education

Clients & Projects

Contact Me
Greeting image that says Hello! Hola! Nin hao!

My name is Karen, and I'm a change agent. I investigate how people behave with a product or service and apply my findings towards improving the end user experience.

I invite you to learn more about my process, skills, and clients -- and to contact me for a free consult to discuss how I might be of service to you. I look forward to hearing from you soon.

Sincerely,


Karen T. Lin :: 林后容
Human Factors, User Experience & Behavioral Design



San Francisco | Washington D.C. | Taipei




Hello!

Process & Approach

Skills & Education

Clients & Projects

Contact Me

PROCESS & APROACH

Ever use a website that was difficult or confusing to use? That's where I come in and talk to customers like you to find out how to create a more user-friendly interface.

Looking for new customers? I will show you how consumers are behaving today and how to influence behaviors in the future.


HOW I INVESTIGATE BEHAVIORS

  • Field observations and site visits (passive & active)
  • One-on-one interviews with customers - and here's how I do it >>
  • Expert usability evaluations and competitive assessments
  • Task analysis and behavior/process mapping (cognitive & physical)

HOW I DESIGN SOLUTIONS

  • Brainstorming, storyboarding & conceptual sketches
  • Scenario-based personas and user profiles
  • Wireframes (blueprints) and interactive prototypes
  • Experimental design to test & iterate solutions

HOW I IMPLEMENT

  • Visual & interactive design critique
  • Copy writing, editing & proofing
  • Use cases & functional specifications
  • Quality assurance testing
  • Project management

Want to know how I can fit into your process?
Contact me for a FREE consult




Hello!

Process & Approach

Skills & Education

Clients & Projects

Contact Me

SKILLS & EDUCATION

My journey on the worldwide web began over 15 years ago with basic HTML, animated gifs, and AIM chatrooms.

Since then, I've studied user-centered & interactive design, became a Certified Usability Analyst, and worked on dozens of consumer web projects for the Fortune 500, nonprofits, and startups.


COMPUTER SKILLS & LANGUAGES

  • Wireframes: Visio, Omnigraffle, Axure, iRise, balsamiq
  • Adobe Fireworks, InDesign, Photoshop, Illustrator, Premiere, Flash, Acrobat
  • CMS: Interwoven, CrownPeak, SDL Tridion, Drupal, MediWiki
  • Sound design: Pro Tools, Audacity
  • Microsoft Office & Sharepoint
  • Other computer skills: SPSS, HTML/CSS, VXML, JIRA
  • Languages: English, Spanish, Mandarin Chinese, Taiwanese

EDUCATION & TRAINING

Human Factors Psychology - Bachelor of Science, Tufts University

Interactive Design - Graduate Certificate, Northeastern University

Certified Usability Analyst - Human Factors International

Leadership training programs:

  • Executive Director Leadership Program (LEAP, Inc.)
  • The Effective Consultant Program (The Facilitation Company)

PROFESSIONAL ASSOCIATIONS

BayChi | IxDA | Usability Professionals Association, UPA International 2011-2013, Mini-UPA 2009 & 2011 | SXSW Interactive 2008 | Human Factors & Ergonomics Society, HFES 2005, Tufts Student Chapter President


SOCIAL MEDIA & WEB 2.0

Facebook since 2004 | LinkedIn since 2006 | Twitter since 2008 | Basecamp | Wikipedia | GoogleDocs/Drive | WordPress | Blogger | Delicious | Yelp | Flickr | SecondLife | YouTube | Pinterest


Want to see how my expertise can help you?
Contact me for a FREE consult




Hello!

Process & Approach

Skills & Education

Clients & Projects

Contact Me

CLIENTS & PROJECTS

My experience in consumer web and service design spans many industries from finance to startups & nonprofits and for both informational design and application design.

For a full list of my employment history and current projects: Karen Lin's LinkedIn profile >>


Financial Services

List of financial services companies

Retail & E-commerce

List of retail companies

Startups & Nonprofits

List of startup companies

Media & Publishing

List of media companies

Healthcare & Education

List of healthcare and education companies


Got a project in mind for me?
Contact me for a FREE consult




Hello!

Process & Approach

Skills & Education

Clients & Projects

Contact Me

CONTACT ME

Let's talk! I would love to hear about the creative problems and opportunities you're thinking about:

If you have a specific project in mind, please tell me more about what you're looking to do below:


Karen T. Lin :: karentl.com © 2013